Privacy Policy

At Explore Hidden Sri Lanka, your privacy and trust are extremely important to us. This Privacy Policy explains what information we collect, why we collect it, and how we protect it. By using this website, you agree to the practices described below.

1. Information We Collect

We collect information in the following ways:

A. Information You Provide Directly

When you interact with our website, you may provide:

1. Contact Form / Hire Us Form Data

If you submit a booking request through our Hire Us – Alina Travel Private Driver Tours page, we may collect:

  • Your full name

  • Email address

  • Phone number / WhatsApp number

  • Pickup location

  • Destination or itinerary plans

  • Date of travel

  • Number of passengers

  • Any message or personal notes provided

This information is used solely to communicate with you about your travel request.

2. Newsletter or Email Subscriptions

If you subscribe, we collect your name and email address to send updates and travel tips.

3. Comments or Inquiries

If you contact us directly, we may store your name, email, and message so we can respond.

B. Browsing & Analytics Information

When you visit the website, we automatically collect:

  • IP address

  • Device type

  • Browser type

  • Pages viewed

  • Time spent on the site

  • Referral sources

  • General location (city/country)

This information helps us understand how readers use our site and which travel guides are popular.

C. Cookies & Tracking Technologies

We use cookies to:

  • Improve page loading speed

  • Remember user preferences

  • Provide a smoother browsing experience

We also use third-party tools such as:

  • Google Analytics

  • Bing Webmaster Tools

  • Cloudflare (security & performance)

  • Advertising partners such as Google AdSense (when activated)

These services may use cookies to track user behavior. You can disable cookies in your browser, but some features may not work correctly.

2. How We Use Your Information

We use your information for the following purposes:

✔ To respond to booking requests for private driver tours

✔ To communicate with you through email or WhatsApp

✔ To improve the quality of our content and services

✔ To send newsletters (only if you subscribed)

✔ To analyze website performance and visitor behavior

✔ To protect the website from spam, fraud, and security threats

✔ To comply with legal obligations

We do not sell, rent, or trade your personal information with any third party.

3. How We Protect Your Information

We use:

  • Secure hosting

  • SSL encryption

  • Cloudflare security

  • Form spam protection

  • Limited access to user data

While we take strong steps to protect your information, no online system can guarantee 100% security.

4. Data Retention

We retain booking request information only as long as necessary to:

  • Respond to your inquiry

  • Manage your trip communication

  • Maintain booking records (if applicable)

You may request deletion of your data at any time (see below).

5. Your Rights

Depending on your region, you may have the right to:

  • Request a copy of the data we hold

  • Ask us to correct inaccurate data

  • Request deletion of your data

  • Withdraw consent for emails or WhatsApp updates

  • Disable cookies

To exercise these rights, please contact us through the Contact Us page.

6. Children’s Privacy

Explore Hidden Sri Lanka does not knowingly collect data from children under 13.
If you believe such information was provided, please contact us to remove it.

7. Third-Party Links

Our website includes links to external sites such as:

  • TripAdvisor

  • Travel booking platforms

  • Hotel websites

  • Tourism boards

We are not responsible for the privacy practices of these websites.

8. Advertising & Affiliate Disclosure

In the future, we may use:

  • Google AdSense

  • Affiliate programs

  • Sponsored content

These partners may collect data for personalized advertising.
You can opt out at any time through your browser settings or ad preferences.

9. Updates to This Policy

We may update this Privacy Policy periodically.
The latest revision date will always appear at the top of this page.

10. Contact Us

If you have any questions, concerns, or data-related requests, please contact us through the Contact Us page.

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